An Advanced verification document will not be approved if it does not meet the following requirements:

The most common reasons for documents not be Approved are as following:

• The Proof of Identity (POI) or Proof of Address (POA) have any interoperability
• Document has expired (we don't accept documents that were issued over 3 months ago)
• Copy of the document is not clear
• Document is provided in a form of screenshot; please provide the photo or PDF of the document
• Copy of the document has been flashed
• Copy of the document is not provided in full (picture is cut, not all 4 corners are provided)
• Proof of address document should include valid residential address on it

We will send you an email with the reason(s) of your document verification result, please upload the valid document again by clicking the "International Bank Transfer" method on the deposit or withdrawal page for further verification.