To deposit via this channel, please log into your Client Portal and follow the steps below.
1. After successfully log in to the client portal, please click the "Deposit funds" icon in the middle of the interface. Alternatively, you can click "Funds" in your left menu and go to the "Deposit funds" page.
2. Press the "Cryptocurrency deposit" icon.
3. Choosing your Cryptocurrency wallet in the upper section. Next, select the MT4/MT5 trading account where you want to deposit and fill in the amount of deposit and the Important notes (If any). Then, press the "Submit" button.
4. You will be transferred to another page. Please confirm whether your Cryptocurrency wallet and amount of deposit are all correct. After confirmation, please tick the box "I have read and accepted..." and press the "Copy address" button.
5. Log into your Cryptocurrency wallet account to complete the transaction procedures.
【 Notes 】
1. Please note that the "requested deposit amount" should equal "actual deposit amount." Any mismatch between these numbers might cause delay or make the deposit fail.
2. Please fill in the deposit notes based on the instructions and be aware of the correctness of the payee's Cryptocurrency wallet address.
3. If you need to deposit several times, please do not directly transfer the funds to the previous Cryptocurrency wallet address.
4. The deposit will hit your trading account within 30 to 60 minutes after the transaction is completed. The actual time of the funds reaching your account depends on the blockchain market.
5. If you have successfully made a deposit, but it hasn't been credited to your trading account over the mentioned processing period; or you are unable to deposit, don't hesitate to get in touch with our Live Chat or email email@example.com for further assistance with following things:
a. Your MT4/MT5 trading account
b. Screenshot of transaction with payer and payees' details, amount, and transaction time / Screenshot of the error message for the unsuccessful payment.